Shipping and Returns

Domestic shipping will be via royal mail using their special delivery service

we insure all packages against theft and accidental damage while in transit.

International Shipping

All international orders will process and ship within 3 business days and will be subject to shipping charges, taxes, customs, duties, and fees based upon the destination country and the item(s) ordered. All prices displayed are in GBP. .

The recipient of the shipment is the importer on record in the destination country and is responsible for all import fees.

Return Policy

For a full refund, a return request must be made within 24 hours of receipt. Any requests made after 24 hours of receipt will allow for exchange only. All pieces will be subject to a quality control inspection, and the original packaging must be intact. We reserve the right to refuse a return or exchange if the item received is determined to be damaged or unsaleable. Altered products and special orders cannot be returned for exchange or refund. All exchanges and purchases made using store credit are final sale.

Please Note: All international orders are final sale. All custom orders and special orders are final sale. If you received a damaged or incorrect item, please email us within 24 hours of receipt.

If you wish to make a return, please email info@clairevanholthe.com and title the subject of your email “RETURN,” followed by the order number.

If you purchased a piece from an outside retailer and would like to initiate an exchange, please contact that retailer directly as we are only able to assist with orders placed directly on clairevanholthe.com.